Customer Survey

Full Name

What best describes your business type? *

dentist/dental clinic, pharmacy, doctor/medical practice, researcher/lab, or other

Email:

Based on your answers, we will get back to you with the best offers and services.

1. Why did you buy the device?

Earning money on tests

Upsell opportunities

Brand-image benefits

Other

1a. Comment on your selection.

2. If you did not buy: why not?

2a. Comment on your selection.

3. Expected margin and the end-user test price?

4. Pricing (device + tests): how acceptable is the overall economics for you? 1–5 scale (1 not acceptable, 5 fully acceptable) + what is the main issue (device price or test price) or your comment in a free form

4a. Comment on your selection.

5. Which tests do you want to have?

6. Would you recommend Igloo to another customer?

Yes

No

7. Would you recommend Igloo if you received a free box of tests?

Yes

No

8a. Comment on your selection.

9. How many tests do you run, and which ones?

Number per week/month + list of tests

10. What can we improve?

Thank you for completing the questionnaire. Please send it to us by clicking the Submit button.

Customer Servey

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